Shipping Information
Shipping Information
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At Lunara, we are committed to delivering your order as efficiently and securely as possible. Please review the shipping details below before placing your order.
Processing Time
Orders are typically processed within 1 to 6 business days. During periods of high demand, processing times may be slightly longer.
Estimated Shipping Times
The estimated delivery times below begin after your order has been processed and shipped:
United States: 4-18 business days
United Kingdom: 4-14 business days
Canada: 7-20 business days
Australia: 6-18 business days
Europe: 5-16 business days
Other International Destinations: 8-24 business days
Please note that delivery times are estimates only and may vary depending on your location, customs procedures, local carriers, weather conditions, or other factors outside our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. You can use this information to monitor the progress of your delivery.
Delayed Shipments
While we do our best to ensure timely delivery, occasional delays may occur due to carrier issues, customs inspections, or seasonal demand. We appreciate your patience and understanding.
Incorrect Shipping Information
Please make sure that your shipping address is complete and accurate before submitting your order. Lunara is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided at checkout.
Lost or Stolen Packages
If your tracking information shows that your order has been delivered but you have not received it, please contact the shipping carrier first. If you still need assistance, contact us at lunaraelegantstore@gmail.com and we will do our best to help.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, and related fees may apply depending on your country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Contact
If you have any questions about shipping, please contact us at:
lunaraelegantstore@gmail.com