We currently serve customers across the United States, Europe, and other selected international destinations.

Orders are typically processed within 1 to 6 business days. After dispatch, estimated shipping times are:
United States: 4-18 business days
United Kingdom: 4-14 business days
Canada: 7-20 business days
Australia: 6-18 business days
Europe: 5-16 business days
Other international destinations: 8-24 business days

Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking details, when available.

Yes. You may request a return within 30 days of delivery, as long as the item is unused, in its original condition, and in its original packaging. Proof of purchase is required.

Yes. Certain items are not eligible for return or refund, including gift cards, digital products, intimate or sanitary goods, hazardous materials, flammable items, and some health and personal care products.

Refunds are available once a returned item is received and approved after inspection. We offer exchanges only for items that arrive defective, damaged, or incorrect.

For international orders, customs duties, import taxes, and related fees may apply depending on your country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Yes. Payment information is handled through secure payment processing systems. We also take reasonable steps to protect your personal information in line with our Privacy Policy.

If you have any questions about your order, shipping, returns, or general support, please contact us at:
contact@lunaraelegance.store